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Privacy Policy

Effective date: September 28, 2026

AutonomousOne ("AutonomousOne", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://autonomousone.in, contact us, use our services, or interact with communications and integrations operated by us.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: name, email address, phone number, company name, and information you submit through forms or direct communications.
  • Communication information: messages, support requests, enquiries, feedback, and other content you choose to send to us.
  • Business information: project requirements, service preferences, billing or quotation information, and other information necessary to provide requested services.
  • Technical information: IP address, browser type, device information, referring pages, approximate location derived from technical data, and usage information collected through standard web technologies.
  • Cookies and similar technologies: information used for essential functionality, analytics, security, and performance measurement.

2. WhatsApp Business Platform Communications

Where you communicate with AutonomousOne through WhatsApp, we may process information associated with that interaction, including your phone number, WhatsApp profile information made available to us, message content, timestamps, delivery or read information, and other information necessary to receive, respond to, support, and manage the communication.

We may use the WhatsApp Business Platform and related services provided by Meta Platforms, Inc. and its affiliates to send and receive business messages. Information processed through WhatsApp may be handled by Meta and by service providers acting on our behalf, subject to their applicable terms and privacy policies.

3. How We Use Information

We use information for legitimate business and service purposes, including:

  • Responding to enquiries, requests, and support messages.
  • Providing, operating, maintaining, and improving our services.
  • Managing customer and business relationships.
  • Sending service-related or transactional communications.
  • Preventing fraud, abuse, security incidents, and unauthorized access.
  • Understanding website usage and improving website performance and user experience.
  • Complying with applicable legal, regulatory, and contractual obligations.

4. Legal Basis and Consent

Where applicable law requires a legal basis or consent, we process personal information on the basis appropriate to the activity, including consent, contractual necessity, legitimate business interests, and compliance with legal obligations.

You may withdraw consent for consent-based processing at any time, although withdrawal does not affect processing that was lawful before withdrawal or processing based on another lawful ground.

5. Sharing and Disclosure

We do not sell your personal information. We may disclose information to service providers and technology partners that help us operate our website, communications, analytics, hosting, infrastructure, security, customer support, and business operations. These providers are expected to handle information according to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, regulatory request, to protect rights and safety, or in connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets.

6. Third-Party Services

Our website and services may use third-party platforms and integrations, including analytics, hosting, messaging, payment, advertising, and other infrastructure providers. Their handling of information is governed by their own policies and terms.

Examples may include Meta/WhatsApp Business Platform, Google Analytics, Google Tag Manager, Microsoft Clarity, hosting or CDN providers, and other vendors used for specific services. We only enable these services when relevant to our operations.

7. Cookies and Analytics

We may use cookies, local storage, pixels, and similar technologies for essential functionality, preferences, analytics, marketing measurement, and security. Analytics tools may collect information about how you use the website.

You can usually control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain business records, resolve disputes, enforce agreements, protect security, and comply with legal obligations. Retention periods vary depending on the nature of the information and the applicable requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No internet-based transmission or storage method can be guaranteed to be completely secure.

10. International Processing

Depending on the services and technology providers we use, your information may be processed in India or other countries where our service providers operate. Where required, we take appropriate measures for such transfers under applicable law.

11. Your Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, and to object to or withdraw consent for certain processing activities.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

12. Data Deletion Requests

You may request deletion of personal information that we are legally permitted to delete by emailing support@autonomousone.in. Please include enough information for us to understand and process your request. We may retain information where required or permitted by law, or where necessary for legitimate business purposes.

13. Children's Privacy

Our services are not intentionally directed to children where doing so would be prohibited by applicable law. We do not knowingly collect personal information from children in violation of applicable requirements.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after an update is subject to the updated policy, to the extent permitted by law.

15. Contact Us

AutonomousOne
Website: https://autonomousone.in
Email: support@autonomousone.in
Phone: +91 70044 23144 / +91 97983 01951

This page is intended to describe our privacy practices in clear language. It is not legal advice and should be reviewed against your actual data practices and applicable laws before relying on it as a legal document.